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Frequently Asked Questions

  • How long do reimbursements take?

    All reimbursements are made to the original payment method. For instance, if you return your merchandise to a store making sure you’ve used your debit/ credit card, we will immediately reimburse the needful amount. However, if you’ve paid using PayPal, it may take up-to 48 hours to process. 

    You must note that cash purchases cannot be reimbursed. 

  • How long is the Bellus product warranty?

    Each product has a different warranty date, you can find the exact date on the product page. 

    Note that Bellus Family makes sure our products are all free from manufacturing defects, yet if any of your purchases are to be covered by our warranty for manufacturer defects, we will provide one of the following free of charge:

    • Additional spare part or replacement
    • Repair by one of our expert technicians at our Service Centre
    • A replacement, brand new, if the defective product is irreparable. 
  • Should the payment for the orders be made in full amount right away?

    Depends on the method you place the order:

    • Online orders: Full payment is required for online orders – payment made right at the time of the purchase. 
    • PayPal: If you’re shopping online, you can use PayPal’s credit option at the check-out. 
    • Klarna: coming soon
  • What is Bellus’ return policy?

    We offer a 45-day return policy. You can return any unused item for reimbursement or exchange as long as it is in perfect condition, in its original packaging along with the labels still attached to it.

  • How to track the delivery of items purchases?

    The delivery date of your order is either printed on your receipt or order confirmation. You can track your order once you’ve received your shipping-details’ email. All you have to do is click on the link sent to you in your email. The couriers will also inform you via an email or text message on the day of your purchase’s delivery to let you know they’re on the way with your purchase!

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