Frequently Asked Questions

  • How long do reimbursements take?

    All reimbursements are made to the original payment method. For instance, if you return your merchandise to a store making sure you’ve used your debit/ credit card, we will immediately reimburse the needful amount. However, if you’ve paid using PayPal, it may take up-to 48 hours to process. 

    You must note that cash purchases cannot be reimbursed. 

  • How long is the Bellus product warranty?

    Each product has a different warranty date, you can find the exact date on the product page. 

    Note that Bellus Family makes sure our products are all free from manufacturing defects, yet if any of your purchases are to be covered by our warranty for manufacturer defects, we will provide one of the following free of charge:

    • Additional spare part or replacement
    • Repair by one of our expert technicians at our Service Centre
    • A replacement, brand new, if the defective product is irreparable. 
  • Should the payment for the orders be made in full amount right away?

    Depends on the method you place the order:

    • Online orders: Full payment is required for online orders – payment made right at the time of the purchase. 
    • PayPal: If you’re shopping online, you can use PayPal’s credit option at the check-out. 
    • Klarna: coming soon
  • What is Bellus’ return policy?

    We offer a 45-day return policy. You can return any unused item for reimbursement or exchange as long as it is in perfect condition, in its original packaging along with the labels still attached to it.

  • How to track the delivery of items purchases?

    The delivery date of your order is either printed on your receipt or order confirmation. You can track your order once you’ve received your shipping-details’ email. All you have to do is click on the link sent to you in your email. The couriers will also inform you via an email or text message on the day of your purchase’s delivery to let you know they’re on the way with your purchase!

  • What If you need to return an item already purchased from Bellus?

    To return an item already purchased do reach out to us via the email listed on our official website and carefully follow through with the relevant prompts. Note that we are not covering the shipping costs of any orders! For further information on this, review our return policy on the Bellus website. 

  • You have received the wrong item, what do you do?

    We sincerely apologize for shipping you an item entirely different from what you have originally ordered! Contact us by using the “Contact Us” button further down on this page. We will reach out to you as soon as possible and do everything in order to make it up to you.

  • Do we deliver abroad?

    Yes! We do international delivery! Please do send us your accurate address and the country you live in. However, note that, under certain inevitable circumstances, we may not be able to ship to a certain few countries. Do reach out to us to find out whether or not we deliver to your country given the present situation. 

  • What should you do in order to change your delivery address?

    You can change your delivery address while we are processing your order. Once you received an email confirming your shipment, unfortunately, we will not be able to change your address or further do anything about it.

  • Your product has developed a fault, what do you do?

    If you feel like your product has developed a fault, reach out to our customer service, so our experts can help you. If the product is too huge and heavy to carry to our store, click a lot of pictures of the defective area and send it to our customer service team. Furthermore,  if you want to make a claim under your manufacturing warranty, write us with your product’s serial/ LOT number and proof of purchase.